Our Terms of Service

Our Platform

By browsing and using this Platform (defined below) and availing the Services (defined below) it is deemed that you have consented to the terms and conditions set out herein and are bound by such terms and conditions and upon your acceptance, this Agreement shall be effective and binding upon you and you shall not claim invalidity of this Agreement merely on the grounds that this agreement is being concluded electronically.

Raisn is owned and operated by Marsh Innovations Private Limited ("Company") having its office at Office No. 111 1st Floor Sapphire Buildings Tycoons Kalyan, Thane, Thane, Maharashtra, India, 421301 having GST No: 27AAPCM6386B1Z4.

In this policy, the term 'Platform' refers to www.raisn.ai and the Raisn app; the terms 'we' or 'our' or 'us' refer to the Company; and the term 'you' or 'your' refers to the user who uses our Platform or avails our Services or creates an account on our Platform for himself / herself.

If you are using this Platform on behalf of any other person, we assume you are validly authorised on behalf of any other person (whether natural person or legal entity) to use and access our Platform for benefit of such other person. In the event you do not have sufficient authorisation to share such information with us, you shall be solely responsible for your acts and omissions.

Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Platform and/or transact on the Platform. Persons below the age of 18 years are not permitted to use or register for the Services.

You agree and confirm that you are competent to enter into this agreement and agree to give us the right to terminate this Agreement if it comes to our notice that you do not have adequate authority and capacity to enter into this Agreement. We also reserve the right to block you or disable your account if we believe in our sole discretion that you have breached the terms and conditions of this Agreement.

Usage of the Platform and Services

You agree to not use this Platform and the Services for any purpose that may, in any way, give rise to any liability for us or constitute a criminal offence.

You agree to not use this Platform and its content, including to post comments or to give feedback in any manner that is:

Disclaimers

While we take all reasonable care in preparing and updating the information on this Platform including information in relation to the Services and endeavour to be as accurate as possible, we and our Associates (defined below) do not represent or warrant (either express or implied) the merchantability, any claims or expected results or benefits stated in respect of the Services, security of our Services, availability of our Service at a particular time or location, or completion of any allied services in respect of the Services. We and our associates are not liable for any direct, indirect, incidental, special, consequential, or exemplary damages including the damages for loss of profits, goodwill, data or any other loss associated with the use of the Platform, its Services, or this agreement or from availing any financial products through our Platform. You acknowledge and accept that the Platform's content and such Service related information provided to you (including through offline mode) may include errors.

We do not provide any financial advice, banking services or NBFC related services, nor any other professional advice or services. The decision to obtain a loan or purchase a home through our Platform is solely the prerogative of the User and we shall in no manner be responsible or liable for loans / financial products obtained from our Lending Partners using our Platform.

You further acknowledge and accept that you shall use this Platform, the Services on the Platform, and the allied services, solely at your own risk and the content provided on this Platform is on "as is" and "with all faults" basis. To the extent permissible under applicable laws, we and our Associates (which is defined to mean our affiliates, associates, employees, officers, directors, advisors, licensors or any other person acting on our behalf) disclaim all liability (including special, indirect or consequential loss) for loss directly or indirectly arising from: (i) your use of, or reliance on, the Platform or the Platform's content or the usage of the Service; (ii) unauthorised use or access to our servers; (iii) interruption or cessation of transmission to or from our server. Nothing contained on this Platform shall be relied upon as a promise or representation as merchantability, fitness, or efficiency of Services.

We shall also not be responsible in case of "phishing" or similar fraudulent scams. In order to mitigate the chances of such scams, ensure you are visiting the authorised url of our Platform; you check for affiliation of officers with us; you don't share your password with anyone; and ensure that emails you receive are from the domain name 'raisn.ai'.

We provide no guarantee that access to the Platform will be available or that the Platform is free from viruses or anything else which may damage any computer which accesses the Platform. We may, from time to time, restrict access to any part or whole of the Platform in our discretion for any reason whatsoever including to prevent the spread of virus or security breach or in case of non-compliance with the terms of this Agreement by you or any other person. Any content downloaded or otherwise obtained through the Platform is done at your own discretion and risk and you are solely responsible for any damage to your computer or other electronic system or loss of data that results from the download of any such content.

Non-Exclusive License

We and / or our licensors own the intellectual property rights in the Platform and Services offered on the Platform. You are granted only a non-exclusive, limited and non-transferable right to access and view the content of this Platform in accordance with the terms and conditions mentioned herein.

You are not permitted to copy, sell, modify, duplicate, re-sell or distribute or otherwise deal with the content on the Platform or the Services. Nothing contained in this Agreement shall be interpreted to give you the license to use our trademarks and tradenames in any manner whatsoever.

By providing information with respect to availing the Services, posting any content, feedback or reviews regarding our Products on the Platform or with our customer care team, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display and create derivative works on the basis of such content / feedback / reviews, in all forms of media, anywhere in the world, and in accordance with our privacy policy.

We do not have the ability to control the communications of users on our Platform in respect of its Services etc. and all feedback / reviews posted are purely based on an individual's experience with our Services – we are not liable for any feedback / reviews posted by a user on our Platform which maybe relied by you for using our Platform. You are solely responsible for your interactions with other users of the Platform and any content you post or transmit on the Platform. We reserve the right, but have no obligation, to monitor interactions between and among users of the Platform and to remove any content that we may deem objectionable.

Privacy Policy

Please access our privacy policy here. The privacy policy shall be deemed to form an integral part of this Agreement by reference. By consenting to the terms of this Agreement, you agree to be bound by the terms of the privacy policy as well.

References on this Platform to any names, or services of third parties, hypertext links to third-party Platforms or information or content provided by third parties, are provided solely as a convenience to you and do not in any way constitute or imply our endorsement, sponsorship, or recommendation of the third party, its information, materials or services. We are not responsible for the practices or policies of such third parties. If you decide to visit the Platforms of any such third-party sites, you do so entirely at your own risk.

When you access and use the Platform, you may also be using the services of one or more of our affiliates or third-party service providers (e.g. GooglePlay, Apple iPhone Store, Windows Store etc.). The use of these services by you shall be subject to specific documentation agreed with such parties, and you hereby explicitly agree to comply with same.

Governing Law and Jurisdiction

This agreement is governed by the laws of India and subject to the paragraph below, courts in Mumbai, Maharashtra will have jurisdiction.

Any dispute arising out of or in connection with or in relation hereto shall so far as possible, in the first instance, be amicably settled by and between the parties. In the event of disputes, claim/or differences which are not being amicably resolved, such disputes shall be referred to arbitration wherein each party shall appoint one arbitrator each who shall then jointly appoint the third arbitrator. The arbitral proceedings shall be conducted in accordance with the provisions of the Arbitration & Conciliation Act, 1996, as amended from time to time, or rules made there under. The seat and place of arbitration shall be Mumbai, Maharashtra.

Severability

If any provision of this Agreement is determined to be void or unenforceable under applicable laws, such provisions shall be deemed amended or deleted to the extent necessary to conform to applicable laws, and the remaining provisions of this Agreement shall remain valid and enforceable as applicable at the time of its execution.

Indemnity

You hereby covenants to indemnify us and our Associates from all damages, liabilities, demands, costs, expenses, claims, actions and proceedings (including all consequential, direct, indirect, special or incidental loss or punitive damages or loss, legal and other professional fees, cost and expenses, fines, penalties, interest and loss of profit or any other form of economic loss (including loss of reputation)) arising due to breach of this Agreement by you or any person acting on your behalf or on account of violation of applicable laws. This clause will survive the termination of this Agreement.

Force Majeure

We will not be deemed to be in default or delay in the performance of our obligations under this Agreement on account of act of god such as earthquake, storm, natural disaster, floods, or technological disruptions etc., war, terrorism, armed conflict, labour strike, lockout, lockdowns including on account of covid-19 pandemic, any acts of nature labour disputes, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Platform, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control.

Termination

This Agreement can be terminated by us, at any point of time, thus ending the relationship formed via this agreement, with or without a cause or notice. Once the Agreement is terminated by us, your access to the Platform shall cease.

We shall not be liable for the termination of this Agreement or termination of services, to any user or any third party. It is not mandatory for us to explain to the user why their agreement was terminated but the causes could include any order from the government or the court, user's breach of terms specified in this agreement including non-payment of the monetary sum owed to us etc.

However, in case of termination of this Agreement, any loans sanctioned to you by the Lending Partner shall continue to subsist and be governed as per the Loan Documents and the termination of our Services shall have no impact whatsoever on the same.

Amendments

We reserve the right, at our sole discretion, to change, modify, add or remove portions of the Agreement, at any time without any prior written notice to you. The updated Agreement shall be posted on the Platform so that it is always available to you; however, in case of substantial changes to this Agreement, we shall notify you in accordance with applicable laws through your email id/phone number provided to us.

Assignment

You may not assign or otherwise transfer your rights or obligations under this Agreement. Company may assign its rights and duties under this Agreement without any such assignment being considered a change to the terms and conditions and without any notice to you. If we fail to act on your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches.